Launch the BT Cloud Phone Desktop App.
 

Click Sign In.

 

On the Sign in screen, you have the option to use the following credentials: Email, Google, Single Sign-on.

NOTE: The Stay signed in radio button is turned ON by default. You can untick the option anytime when you don't want to save your login credentials.



The Sign in screen defaults to the phone number option, click on the icon if you want to switch to that option. See links below for more information on your log in options.

 

Logging in to BT Cloud Phone Desktop App with phone number
Logging in to BT Cloud Phone Desktop App with email
Logging in to BT Cloud Phone Desktop App with Google
Logging in to BT Cloud Phone Desktop App with Single Sign-on

 

• Enter your Phone number, Extension, and Password, then click Sign in. 

• If you can't remember your password, click Forgotten your password? to initiate password recovery. For more information on password reset, go to Reset Your BT Cloud Phone Password.

•The Stay signed in radio button is turned ON or checked by default. You can untick the option anytime when you don't want to save your login credentials. You may reset this by logging out of your account before closing the BT Cloud Phone Desktop app.

NOTE: If your company enforced to log in to your account with Single Sign-on (SSO) only, you may get an error message.

 

IMPORTANT: Using this option requires you to setup and enable the feature first. For more information go to How to log in to the BT Cloud Phone.

• Click Email then enter your Email address and Password.

• If you can't remember your password, click Forgotten your password? to initiate password recovery. For more information on password reset, go to Reset Your BT Cloud Phone Password.

• The Stay signed in radio button is turned ON or checked by default. You can untick the option anytime when you don't want to save your login credentials. You may reset this by logging out of your account before closing the BT Cloud Phone Desktop app.

NOTE: If your company enforced to log in to your account with Single Sign-on (SSO) only, you may get an error message.

 

IMPORTANT: Using this option requires you to setup and enable the feature first. For more information go to How to log in to the BT Cloud Phone.

• Click Google, then enter the Email or phone that has been associated with your BT Cloud Phone account and then, click Next.

• Enter the Password for your Google Account and click Next.

NOTE: If your company enforced to log in to your account with Single Sign-on (SSO) only, you may get an error message.

 

NOTE: Using this option requires you to setup and enable the feature first. For more information go to BT Cloud Work Single Sign-On (SSO) Overview.

• Click Single Sign-on then enter your identity/Email address. Click Submit to proceed.

• Click Remember email address to save your email and only enter your password the next time you log in.