The BT Cloud Phone application supports wired and wireless headsets which allows added flexibility for users when handling inbound and outbound calls.
Key Features and Benefits
Requirements and Compatibility
Recommended Headets
Enable Headset Support
Frequently Asked Questions
Key Features and Benefits
• Optimizes the experience between the headsets and the BT Cloud Phone desktop app
• Control the call using the headset’s buttons or use the buttons in the BT Cloud Phone desktop app
• Call controls from selected headsets – answer, end, mute, unmute, volume up, volume down
• Select headsets include Plantronics Smart Sensor Technology which allows BT Cloud Phone desktop app users to take an incoming call simply by putting on the headset, or end a call by removing it
Requirements and Compatibility
• Supported OS
○ macOS 10.13 (High Sierra) or later
○ Windows 7 or later
• Required software
○ Plantronics Hub should be installed and running to continue using the call control functionality / hardware keys on the headset
○ Jabra Direct should be installed and running to continue using the call control functionality / hardware keys on the headset
Recommended Headsets
• Voyager Focus UC
• Voyager 8200 UC
• Voyager 6200 UC
• Voyager 5200 UC
• Voyager 5200 Office
• EncorePRO 715
• EncorePRO 515/525
• Jabra Biz 2300 Duo / Mono
• Jabra Biz 1500 Duo / Mono
• Jabra Evolve2 65
• Jabra Evolve2 40
• Jabra Evolve 75
• Jabra Evolve 75e
• Jabra Evolve 65
• Jabra Evolve 65e
• Jabra Evolve 65t
• Jabra Evolve 40
• Jabra Evolve 30
• Jabra Evolve 20
Enable Headset Support
In order to use a headset with the BT Cloud Phone desktop app, you need to first enable the Headset support feature in the app settings
1. Log in to BT Cloud Phone desktop app
2. Click the Settings (gear icon) at the bottom control pane
3. Go to Sound > Headsets, and then click the Headset support toggle switch to enable it
If you are using a Plantronics or Jabra headset and have not yet installed their corresponding software, click the download button for either Plantronics Hub or Jabra Direct, respectively.
Frequently Asked Questions
1. Can I buy headsets from BT Cloud Phone?
No. You can buy the recommended models through your preferred resellers.
2. Will BT Cloud Phone desktop app work with a Plantronics or Jabra Bluetooth headset?
Yes, it works through the headset’s Bluetooth USB connected to a computer.
