Presence allows customers to view the phone status of their colleagues at a glance. This feature is typically used by the receptionist or secretary to aid in routing incoming calls.
Benefits
- Your presence status can be reflected on your colleagues’ or receptionist’s desk phones, regardless of the device you are using – mobile, softphone, and deskphone
- Saves time by eliminating the need to call or message colleagues
- Transfer directly to voicemail if a coworker is busy or out
- Enables quick routing to available group/call queue/employee reducing hold time and hang-ups
- Fewer customers are transferred to employees who cannot take their call
- With a few easy clicks, enable Presence for admins/colleagues
- Use phone expansion modules to monitor the presence of a large number of colleagues
Compatible phones
Presence will work on the following compatible BT Cloud Work IP Phones:
- Polycom VVX250
- Polycom VVX300
- <>Polycom VVX301
- Polycom VVX350
- Polycom VVX400
- Polycom VVX411
- Polycom VVX500
- Polycom VVX601
- BT Cloud Work Desktop app
