Active call controls are soft keys accessible to conveniently use various features on your BT Cloud Work Mobile App such as Hold, Mute, Keypad, Speaker, Flip, Transfer, Record, and Park.
The table below summarises the mobile app Active call controls and its functions:
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ACTIVE CALL CONTROL
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FUNCTION
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Mute
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Deactivates your microphone which may allow better incoming sound data from the other party.
Tap the Unmute button to reactivate your microphone.
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Keypad
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Allows you to use the keypad whenever you need to press numeric inputs to access a certain department or queue.
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Speaker
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Allows you to toggle between using your headset and the loudspeaker of your device.
The Blue Speaker icon indicates that the call is on Speaker mode.
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Add
| Allows you to call another number that can be merged to the call. |
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Hold
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Puts the other party on the line on hold.
Tap the Blue Hold button to go back to the call.
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Call actions
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Opens up a new window for additional call control options.
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Transfer
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Transfers your active call to a different extension.
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Switch to carrier
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Transfers a VoIP Call to your smart phone's mobile network so you can continue being in the same call.
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Record
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Activates the On demand Call Recording feature on your extension. Recordings will be saved in your extension's online account.
Press the Stop button to stop recording.
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Park
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This will place a call on hold to a Park location. A parked call can be retrieved by an extension within the phone system.
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Flip
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Allows you to flip your call from one device to another, as long as you have configured your Call Flip settings properly.
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End
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Ends an existing call.
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NOTE: A notification appears when a poor network quality is detected. Smart recommendations are automatically displayed, presenting options to either continue with the current VoIP call or to switch to RingOut.
