BT Cloud Phone offers 2 recording options — On-Demand Call Recording, and Automatic Call Recording.
On-Demand Call Recording
On-Demand Call Recording enables Users to record calls at any time by pressing star 9 (*9) on a phone's dial pad. This feature is available to all BT Cloud Phone feature packs: Basic, Connect, and Collaborate.
See the following for more information.
Record On-Demand Calls in BT Cloud Phone
Download or Listen to On-Demand Call Recordings on the BT Cloud Phone Portal
Automatic Call Recording
Automatic Call Recording enables BT Cloud Phone to automatically record all incoming or outgoing calls. This feature is available to all BT Cloud Phone Connect and Collaborate subscribers only. Automatic Call Recording is disabled by default and can be enabled by the Administrator.
See the following for more information:
Automatic Call Recording - Enable or Disable
Automatic Call Recording - Pause and/or Mute
Select BT Cloud Phone Users or Group Extensions to Automatically Record Calls
Download Automatic Call Recordings
