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Knowledge Base: Supported File Attachments for Faxing | BT Cloud Work
08/24/23 15:53 PM
Supported File Attachments for Faxing | BT Cloud Work
This article lists the types of files that are supported and can be attached to a BT Cloud Work fax message.
BT Cloud Work Internet Fax makes faxing easy by allowing you to send a fax message and attach several file types without a fax machine or dedicated line.
NOTE: The time required for transmitting fax messages depends on the quality and content of the fax that will be sent. For documents that contain mostly text, it usually takes approximately 1 minute per page for the document to be delivered. When sending documents that contain graphics (scanned pages of documents), or for faxes sent to a slow fax line, it may take 5 minutes per page or more to be delivered.
To prevent issues when sending documents as fax attachments, make sure to check the following before sending your fax message:
Ensure that the attached files are supported. For the list of supported file types, scroll down to the table below.
Ensure that the file name of the attached files does not include ampersands (e.g. &) or other special characters such as @#$%^&*, etc...
Ensure that the attachment does not exceed 200 pages.
Ensure that the combined size of all attachments does not exceed 50 MB.
Macro-enabled files that require a macro to execute for the file to open are not supported** File is read as a word document; content may be altered during the process BT Cloud Work recommends setting Adobe Acrobat Reader as the default PDF file manager/reader.
