Listen to Voicemail Messages Over the BT Cloud Phone Desk Phone

You can check your messages in different ways. Through the notifications sent to your email, through your BT Cloud Phone desktop app, mobile app, or desk phone; or through your BT Cloud Phone Portal.

IMPORTANT: You should know the PIN of the extension that you are checking. To change your PIN, go to How to change a BT Cloud Phone User's Security Settings.  

The instructions below will guide you on how you can check your messages over the phone. 

• How to check your voicemail using a mobile phone or a landline
• How to check your voicemail using your BT Cloud Phone IP Phone 
• Key press options when listening to a voice message over the phone
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How to check your voicemail using a mobile phone or landline

1, Call your BT Cloud Phone Main Number or Direct Number.

2. Enter your extension number as soon as you hear the ring. If you are calling your Direct Number, proceed to Step 3.

3. Press the star key (*). If you do not have a greeting in your extension, press the star key after the 2nd ring.

4. Enter your PIN followed by the hash sign (#) once prompted.

5. Listen to the prompt for instructions or press One (1) to listen to your messages.
For the list of commands, go to Key press options when listening to a voice message over the phone.

How to check your voicemail using your BT Cloud Phone IP Phone

1. On your IP phone, dial *86.

2. Enter your PIN followed by the hash sign (#) once prompted.

3. Listen to the prompt for instructions or press One (1) to listen to your messages.
Scroll down for the list of commands.

Key press options when listening to a voice message over the phone

The following options are available when listening to a voice message over the phone: